Anti-fraud notice
Beware of fake support,
use only our official channels
Scammers have been posing as online-store support, banks or couriers, citing an order setting error, a duplicate charge, an accidental instalment plan or a membership upgrade to get you to operate an ATM or online banking. Please stay alert and protect your money.
- Anbibi will never
- Our official contact channels
- If you get a suspicious call or message
- If you have already transferred money or given out details
Anbibi will never
- Call you to operate an ATM, online banking or cardless withdrawal
- Ask for the last three digits on the back of your card, an SMS code or your online banking password
- Ask you to buy game credits or gift cards
- Send you unfamiliar links to pay again or to cancel an instalment plan
Our official contact channels
- Official website: anbibi.com.tw
- LINE official account: @anbibi
- Support email: service@anbibi.com.tw
- Support hours: Monday to Friday 13:30–21:00 (closed public holidays)
If you get a suspicious call or message
- Do not follow their instructions; hang up or do not reply
- Call the 165 anti-fraud hotline to check
- Confirm your order status through our LINE official account
If you have already transferred money or given out details
Call 165 or 110 immediately to report it, and contact your card issuer.
Last updated: October 2026
Not sure it is us?
Just ask
If you get a call or message claiming to be Anbibi, do not make any transfer first; asking us on the LINE official account is the fastest way to check.
Add @anbibi on LINE →
Support hours 13:30–21:00 (closed weekends and public holidays)
Not on LINE? Email service@anbibi.com.tw instead