15 days,
and opening it is fine

15-day review period

Within 15 days of the day after delivery you can request a return or exchange.

• You can: unpack it, spread it out, check the look and feel.
• You cannot: wash it, actually lay it out and use it, cut or modify it.

Keep the packaging

Returns need the original box and all packaging. This is not us being difficult: without the box, the mat will be damaged in transit.

We suggest filming the unboxing (all six sides of the box, then opening, then spreading it out) so any problem is easier to sort out.

What cannot be returned

• More than 15 days after delivery
• Already washed or actually laid out and used
• Custom-size items (cannot be resold once cut)
• Missing packaging, tags or accessories

Condition on return

Please send items back in new, resellable condition. We inspect everything when it arrives; if there are signs of use, stains, scratches, odours, missing parts, or damage to the box or packaging beyond what unpacking and checking would cause, we may deduct a refurbishment fee based on the actual condition (the cost of cleaning, or of replacing the cover or packaging). We photograph the item and confirm the amount with you before refunding.

Exchanges

We offer exchanges. Same product in a different size or colour is fine, once per order, with any price difference refunded or charged.

Shipping

• The product is defective: we cover shipping both ways.
• You simply changed your mind or bought the wrong size: you cover the return shipping (from NT$250 on the main island, by volume). The original outbound shipping is not refunded.

Refund timeline

• Reviewed within 1 business day of your request
• Courier collection arranged, about 3–5 business days
• Inspection on receipt, 2 business days
• Refund within 7 business days of confirmation