Free over NT$1,500,
at your door within 5 business days

Delivery time

After payment, delivered to your door within 5 business days counted from the next day.

• Business days exclude Saturdays, Sundays and public holidays.
• Example: pay on Friday, counting starts Monday, delivered by the following Friday at the latest.
• Long weekends, holidays or weather can delay the courier and push delivery later.

How shipping is charged

• Applies to the Taiwan main island and outlying islands alike: orders over NT$1,500 ship free; below NT$1,500 we add NT$250.
• Large items carry no extra volumetric fee; the price on the product page is the delivered price.
• If the outlying islands, Green Island, Lanyu or some remote mountain areas need an extra transfer fee, we contact you before shipping and only ship once you agree.

Delivery area

• The whole Taiwan main island.
• The outlying islands (Penghu, Kinmen, Matsu), Green Island and Lanyu can be delivered; some areas need a transfer, and we confirm the cost and timing with you first.
• No overseas shipping at present.

Our courier

Our courier is HCT Logistics (新竹物流), door to door.

Once shipped we send you the tracking number, and you can follow the delivery on the HCT website.

No convenience-store pickup

Play mats are bigger and heavier than convenience-store pickup allows, so we only deliver to your door; convenience-store or store-to-store pickup is not available.

• The parcel is large, so it is best if someone is home to sign for it.
• If you need a specific delivery window, tell us on LINE @anbibi after ordering and we will do our best to arrange it with the courier.

What if it arrives damaged

If the box is clearly damaged or wet when it arrives, take photos before signing; they make everything afterwards much easier.

For defects or transit damage we cover shipping both ways and the exchange costs, with nothing deducted from you.

See the warranty and after-sales page for how to apply and the time limits.